From insights to actions. Or, what should we do with this research?

So what should we do with this research? This is a question that researchers often hear at the end of a playback session.¬†Especially one where we’re sharing findings or insights and not detailed recommendations of what to do next. Most of the time there are two questions that teams should ask themselves: Which of these problems/opportunities do we care about now? If you were going…

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Passwords that make you feel good

On my first day at Atlassian, when I was first got my macbook and was setting up my password I had one of my favourite ideas. Having a good secure password is important. You can (and should) use password managers so that you can have lots of different very strong passwords. But perhaps for one password you find yourself typing in very frequently you might…

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Collected UX research posts from my government days

I’ve taken some time over the new year to repost some of the blog posts I wrote while I was working in government. These were originally posted on government blogs, first in the UK and then in Australia. Can’t guarantee I still agree with everything I wrote back in 2013 but perhaps you’ll find something useful here. How we do user research in agile teams…

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