A long time ago, in 2007, I wrote about ambient intimacy, a name for a new kind of experience that came about as a result of the emergence of social media, in particular Twitter. Over the last seven months I have been working from home, remotely from my team. It has just been in the… Continue reading Ambient Reassurance
I never really loved mathematics. I am much more of a big picture person than a tiny detail person. But I usually did ok in maths tests because you got marks not just for the answer but for showing all the thinking you did to get there. I may not always get the answer right,… Continue reading The Benefits of an Open User Research Practice
This is the fifth and final in a series of posts examining some of the most common and most problematic problems we need to consider when looking to scale research in organisations. You can start with the first post in this series here. Here are five common dysfunctions that we are contending with. Teams are incentivised… Continue reading Five dysfunctions of ‘democratised’ research. Part 5 – Stunted capability
This is the fourth in a series of posts examining some of the most common and most problematic problems we need to consider when looking to scale research in organisations. You can start with the first post in this series here. Here are five common dysfunctions that we are contending with. Teams are incentivised to move… Continue reading Five dysfunctions of ‘democratised’ research. Part 4 – Quantitative fallacies