Originally published on the GDS User Research Blog Once every 5 years, when UK general elections come round, we’re given the opportunity to research the experience of voting. Although voting is not something we’re really working on, the recent general elections offered an opportunity impossible for the GDS user research team to resist. We conducted a… Continue reading How might we improve the voting experience?

Originally published on the  GDS User Research Blog User researchers from across government met yesterday to share stories and experiences about user research they’ve done in improving the tools we use within government to deliver services. Researchers from the Home Office, Ministry of Justice, Land Registry and the Government Digital Service shared case studies. We heard… Continue reading Improving internal services and tools to help make the end users experience better

Originally published on the GDS User Research Blog ‘Start with user needs’ is the first of our design principles and it’s the first thing we ask teams to demonstrate to meet the Digital by Default Service Assessment. Even Members of Parliament (video) talk about user needs these days. This is all good. But what does it actually mean to understand user needs?… Continue reading We need to talk about user needs

Originally published on the GDS User Research Blog Here are some things you should know about doing user research in the discovery phase. You should definitely do user research in the discovery phase.Understanding who your users are and what’s going on when they come across your service is one of the most important parts of discovery.… Continue reading Doing user research in the discovery phase