When experience matters (and when it doesn’t)
A little while ago I wrote this, which turned out to be more controversial than I intended. increasingly of the view that domain expertise is a hinderance not an advantage when you’re doing service design & user research. — Leisa Reichelt (@leisa) February 13, 2015 I wrote it after having several encounters, in close succession,… Continue reading When experience matters (and when it doesn’t)