The other day I was reading Donna Spencer’s excellent book A Practical Guide to Information Architecture. Early on in the book she runs through a list of skills that she things help most with Information Architecture work, and I was struck by what she chose to write about first – empathy. Donna says: The person… Continue reading Empathy – Essential Soft Skills for User Experience Practitioners

As User Experience practitioners, we spend an inordinate amount of time thinking about the skills we don’t have or have enough of and trying to acquire them. I don’t hear a lot about the soft skills that, in my opinion, are probably more important than all of the CSS, sketching & typography skills you seek… Continue reading Adaptability – Essential Soft Skills for User Experience Practitioners