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Category: social & community

social & community

Ambient Reassurance

October 15, 2020 Leisa Reichelt

A long time ago, in 2007, I wrote about ambient intimacy, a name for a new kind of experience that came about as a result of the emergence of social media, in particular Twitter. Over the last seven months I have been working from home, remotely from my team. It has just been in the… Continue reading Ambient Reassurance

conferences · social & community

Making a more engaging UK UPA

March 24, 2011March 25, 2011 Leisa Reichelt2 Comments

Having been a vocal critic of the UK UPA in the past (by which I mean the organisation and it’s activities over the past five years not the current or recently past committee), I was really pleased to be invited to facilitate a workshop or two at their March event ‘Crowdsourcing the future of the… Continue reading Making a more engaging UK UPA

conferences · social & community · strategic ux

Dear UKUPA, pls UXify yourself.

November 29, 2010December 6, 2010 Leisa Reichelt38 Comments

Having been a relatively vocal critic of the UK-UPA and some of their current activities, I would hate for it to be said that all I do is snipe from the sidelines. I do have some suggestions as to how the UPA can address this issue, but it will take significantly more than 140 characters.… Continue reading Dear UKUPA, pls UXify yourself.

social & community · soft skills

Some thoughts on mentoring

November 8, 2010 Leisa Reichelt5 Comments

As we’re getting into the tail end of the year it’s become apparent to me that one of my themes for this year has been mentoring. This year, I’ve been doing a bit of mentoring. Quite a number of my commercial assignments have had a mentoring ‘skew’ to them – rather than project work, my… Continue reading Some thoughts on mentoring

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Recent Posts

  • A template for more deliberate 1:1 meetings (v2)
  • Ambient Reassurance
  • The Benefits of an Open User Research Practice
  • Five dysfunctions of ‘democratised’ research. Part 5 – Stunted capability
  • Five dysfunctions of ‘democratised’ research. Part 4 – Quantitative fallacies

About me

My name is Leisa Reichelt. This is my blog.

My work
I lead the Research and Insights team at Atlassian where we are interested in understanding how to unleash the potential in every team.

Previously I was the Head of Service Design at the Digital Transformation Agency of the Australian Government and the Head of User Research for the Government Digital Service (GDS) in the UK Government – makers of GOV.UK

Newsletter
I send an email every week or so with links to a few things I think are worth reading on the topics of research, design, user experience, organisation design etc. You can subscribe here.

Elsewhere
I’m on Twitter at @leisa
Also on LinkedIn of course.
You can email me at [email protected]

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