strategic ux · UCD process

When experience matters (and when it doesn’t)

A little while ago I wrote this, which turned out to be more controversial than I intended. increasingly of the view that domain expertise is a hinderance not an advantage when you’re doing service design & user research. — Leisa Reichelt (@leisa) February 13, 2015 I wrote it after having several encounters, in close succession,… Continue reading When experience matters (and when it doesn’t)

agile ux · case studies · UCD process · user experience

Opportunities lost – AlphaGov

I’m sure that many of you will have heard about the very worthy project, the first prototype of which was released earlier this month. If you’re a user experience practitioner, this should particularly interesting to you. By way of a quick background, the AlphaGov project was formed in response to findings from a report… Continue reading Opportunities lost – AlphaGov