Comments on: Thoughtless design is going to cost me money… (or, why you shouldn’t ignore conventions)

By: Pat

Pat — Tue, 05 Aug 2008 06:36:58 +0000

So, Leisa, did BT accept the “I’m returning this product because you didn’t follow convention” excuse?
I have a hard enough time returning goods that don’t work at all, let alone fail to meet my standards for user experience :)

By: Adrian Howard

Adrian Howard — Sun, 13 Jul 2008 21:36:52 +0000

BT.... amazed that the foul up their UX work on such a regular basis. I was struck by this poster appearing at around the same time as the iPhone hype was starting to kick in.

By: Marcin

Marcin — Wed, 09 Jul 2008 17:52:46 +0000

Not realy cute :)

By: Dan Keldsen

Dan Keldsen — Tue, 01 Jul 2008 21:06:25 +0000

Mmm… Usability… Thoughtless… Design…

Oy vey – it certainly makes you wonder what the designers/engineers were thinking, eh?

Hopefully you’ve left a review wherever you bought this fine phone, letting people know about the problem.

I bought a set of 4 wireless Uniden phones recently, and wondered why a “standard” phone headset shouldn’t work (as the warned in advance) with the wired base unit. I still don’t know why, but WOW, it really doesn’t work. (sigh)

You might want to add to your list of design issues that it is also bad form to obsolete a whole class of associated add-ons, when you roll out a new product. Unless of course you’re selling laptops and cell phones, in which case, sure, we’ll all happily buy proprietary batteries and adaptors once again! ;)

Cheers,
Dan