research

User research not just usability

Originally published on the GDS User Research Blog Our user researchers work with project teams throughout a service lifecycle. They’re not just testing usability, they’re researching with users and feeding insights back to the team all the time. Here are some of the things our researchers bring to a project team: Understanding user needs: identifying them,… Continue reading User research not just usability

research

5 ways to help user research work better in agile

Originally published on the GDS User Research Blog User research doesn’t have the best reputation for fitting well into agile project teams. Agile requires speed – getting useful insights to an agile team quickly can be difficult to achieve. There are 5 things that have helped us make user research more effective in agile: Dedicate a… Continue reading 5 ways to help user research work better in agile

research

How we do user research in agile teams

Originally published on the GDS Blog Getting user research into agile teams in a way that is timely, relevant and actionable is a challenge that teams the world over are tackling. Working effectively in agile has recently been the driver of some fairly significant changes to the way our researchers work at GDS. In the… Continue reading How we do user research in agile teams