oooh, so tempting! includes Australia now, but no one has rated any of my UTS lecturers and I’m not inclined to start the ball rolling…. Go on! I dare you! (via )
(tags: )
A useful read for anyone preparing for BarCamp London :) (or any other unconference I guess)
(tags: )
Max has a great selection of interesting interactive content/information visualisations here.
(tags: )
Gucci relauched recently. Quite a yummy site, with an elegant approach to navigation, and despite appearances, no flash. Worth a look (via
(tags: )
A thought provoking report: “What is the status of the ‘users’ you are working with? Are they treated as research subjects providing inspiration for design or are they treated as co-designers?”
(tags: )
Playful learning with new interfaces (esp. interaction design for museums and public spaces)
(tags: )
includes the honeycomb diagram outlining the facets of user experience design
earlier today I was trying to embed a YouTube video in a WordPress blog and the WYSIWYG editor just couldn’t seem to handle it. Has anyone else had this problem or am I just special? If you have… did you find a way to make it work? I’d love to hear!
Assumptions are something we battle in kinds of ways. I know when I was doing more project management, trying to get a handle on project assumptions and documenting them was a necessary challenge. Understanding and documenting assumptions was critical to managing my client’s expectations, and making sure that it was actually possible for me to deliver a project on time and on budget.
These days, I’m more likely to make assumptions about the way that people will understand an interface and what they’ll find easy to use. Even though I continually try to train myself NOT to bring assumptions to the table when I’m designing or testing designs – or at least, to position my assumptions more as hypotheses than as a personal truth.
I often learn as much about my own inbuilt assumptions as I do about how people interact with particular interfaces… even now when we are all conscious of the new challenges created by different kinds of novel interface element, it’s a constant challenge to keep assumptions under control (which is – in my opinion – to make them conscious assumptions).
I’ve been thinking about this subject for a few years now and have asked lots of people along the way about their experiences so it was reassuring to see sum up my quandary so succinctly in her (and their use by dates):
The really big problem is the assumptions which are so ingrained that we don’t even know they’re assumptions. They become an accepted Law of Physics, as good as gravity.
For me, assumptions are something that you usually become aware of after they’ve bitten you in the butt. Once they’re known, conscious and documented they’re not so scary… in fact, they’re not scary at all.
It’s kind of like being afraid of the dark… when you can’t see what’s under the bed, you imagine all kinds of hideous things. Once the light is on, you wonder how on earth you let your imagination run away with you so crazily.
Kathy is right – once you’ve recognised your assumptions, you can’t just leave them sitting there. You need to pull them out and re-examine them every now and then and make sure that they’re still as they should be, or update them if you need to. (Or, potentially throw them away as irrelevant).
But here’s my question – what do *you* do to try to expose these really dangerous assumptions? The ones you don’t even know that you have? How do you bring them to light and make them known and not dangerous?
Come on. Help me take out some of these killer assumptions.
My name is Leisa Reichelt. I am an independent consultant who works with organisations who want to better understand and improve the experience they're delivering their customers.
By improving Customer Experience we know that companies become more effective and profitable - winning more valuable and more loyal customers.
In particular I focus on working with customers to map their customer journeys and identify the critical moments of truth and touchpoints.
My background is in Information Architecture and User Experience and I have particular expertise in researching and designing for digital touchpoints.
I'm a UX mentor, I speak at , I run workshops, I coordinate the . I founded for extremely practical UX Training and - accessible UX expertise for startups. I'm .
I work with start ups, open source communities, companies implementing Agile UX, organisations with interesting problems, smart people and cracking challenges.
If you'd like to talk more please email me
or you can