How a little change could make a big difference.

I ordered some tickets from Ticketmaster the other day. For reasons known only to them, the only delivery option I have is Secure Mail. A few days ago I got an email or a txt message to let me know that they were planning to make a delivery sometime within a ridiculously large window of time. Of course, TicketMaster doesn’t let me use my work…

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EuroIA 2006 in Review

Last weekend in Berlin I attended the 2nd EuroIA Conference themed ‘Building Our Practice’. In retrospect, it was a valuable experience, although there are a lot of opportunities for this conference to improve. Around 200 people attended, most of whom practiced Information Architecture as a part of their work. Attendees were from all over Europe, and a significant proportion had languages other than English as…

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