Design starts with Proposition (ergo Usability)

Here’s a typical story. A project is in its final phases when it gets to the part of the Gant chart that says ‘usability testing’, and so they do. People come in and are asked to perform tasks, and so they do, with greater or lesser degrees of difficulty. And yet, something else is wrong. It’s not so much that they *can’t* use your website, it’s just that they…

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