Words matter. Thinking about how you talk about jobs if you want more women to apply.

Every now and then I see someone who has the best of intentions but who promotes job opportunities that will send most potential female candidates running for the hills. It’s easy to do, especially if you’re passionate about the job and your team. And especially if your company is a bit blokey. (That is, you’ve already got lots of men and not so many women)….

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So, you’re going to be a user researcher: top tips to get you going

Originally published on the  GDS User Research Blog More and more teams across government are putting user needs first and the demand for user researchers is high. In some parts of government, people who haven’t had any experience doing user research have now taken on this role. If you’re one of those people, this blog post is for you, and for your managers. Welcome aboard The first…

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Don’t give up.

Don’t give up. Don’t let yourself be convinced that this is just the way it has to be. Don’t stop asking questions. Do ask for what you need to do the job well. Do trust your instincts and your experience. Pay attention to red flags. Work with people who care. Conduct experiments. Don’t take yourself too seriously. Remember that confidence and competence are not always…

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When experience matters (and when it doesn’t)

A little while ago I wrote this, which turned out to be more controversial than I intended. increasingly of the view that domain expertise is a hinderance not an advantage when you’re doing service design & user research. — Leisa Reichelt (@leisa) February 13, 2015 I wrote it after having several encounters, in close succession, where one of these had happened: Recruiting scenarios where people…

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