Farewell London Drinks

If you fancy one last drink and/or chat before I head back to Australia, I’d be very happy to see you next Wednesday evening, 9 September. I’m optimistically suggesting the Queen Elizabeth Hall Roof Garden at South Bank sometime between 6pm-8.30pm. (The weather will turn beautiful once the kids go back to school, right?) If you fancy coming, add yourself to this Facebook event so I can…

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Coming home

I’ve got some news. I’ve been in London for almost ten years now, but I’m an Australian, and I’m excited to be heading home to Sydney in September to continue the mission to bring great service design and user experience to government by joining the Digital Transformation Office. I’ll be helping the DTO build a great service design practice, working with user researchers, designers, content…

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Improving internal services and tools to help make the end users experience better

Originally published on the  GDS User Research Blog User researchers from across government met yesterday to share stories and experiences about user research they’ve done in improving the tools we use within government to deliver services. Researchers from the Home Office, Ministry of Justice, Land Registry and the Government Digital Service shared case studies. We heard about tools used by civil servants to check applicant eligibility,…

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where does crazy come from?

Imagining the meeting at Boots HQ where someone approved this. pic.twitter.com/U4IV8SPBfP — Leisa Reichelt (@leisa) June 22, 2015 You can imagine how this went down. The lawyers decided that the privacy policy needed updating, so they updated it and put it on the website. Then they decided that they had to make sure people knew about it. Who knows why… I can only imagine because…

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