How might we improve the voting experience?

Originally published on the GDS User Research Blog Once every 5 years, when UK general elections come round, we’re given the opportunity to research the experience of voting. Although voting is not something we’re really working on, the recent general elections offered an opportunity impossible for the GDS user research team to resist. We conducted a small study With some help from colleagues in the Home…

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Farewell London Drinks

If you fancy one last drink and/or chat before I head back to Australia, I’d be very happy to see you next Wednesday evening, 9 September. I’m optimistically suggesting the Queen Elizabeth Hall Roof Garden at South Bank sometime between 6pm-8.30pm. (The weather will turn beautiful once the kids go back to school, right?) If you fancy coming, add yourself to this Facebook event so I can…

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Coming home

I’ve got some news. I’ve been in London for almost ten years now, but I’m an Australian, and I’m excited to be heading home to Sydney in September to continue the mission to bring great service design and user experience to government by joining the Digital Transformation Office. I’ll be helping the DTO build a great service design practice, working with user researchers, designers, content…

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Improving internal services and tools to help make the end users experience better

Originally published on the  GDS User Research Blog User researchers from across government met yesterday to share stories and experiences about user research they’ve done in improving the tools we use within government to deliver services. Researchers from the Home Office, Ministry of Justice, Land Registry and the Government Digital Service shared case studies. We heard about tools used by civil servants to check applicant eligibility,…

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