user experience

If I could tell you 3 things – notes from a brief career in the public service

Recently a colleague asked me what 3 things I would say if I ever had an audience of Secretaries (very senior public servants) that would help them do things to help make public services better for end users. This is (roughly) what I said: Your organisation will benefit more from you being user centred than… Continue reading If I could tell you 3 things – notes from a brief career in the public service