UX London Tweets – Luke Wroblewski

Here is a dump of my live tweets during Luke’s presentation at UX London. I’m writing a more coherent version of this for Johnny Holland – coming soon!

  • Next up at #uxlondon @lukewdesign talking about Parti & the Design Sandwich… cryptic much! :)
  • How do all the things like design patterns, best practices, design principles, design visions etc. fit together?
  • imagine having 590 Million customers and 10K stakeholders… that’s Yahoo.com. Design that homepage!
  • Parti = the big idea
  • A parti is different to a vision statement bc it is expressed through the language of design incl. experiential and aesthetic
  • tech opportunity, resource alightment, company strategy, market factors, customer insights, all contribute to Parti
  • Parti derives from usage metrics, customer feedback, market trends, corporate strategy, revenue objectives, concept testing….
  • Yahoo.com Parti – ‘the dashboard for what you love on the web’
  • emerging theme from #uxlondon – communicating your design work/principles effectively is as important as the design work you’re doing.
  • It’s not about having control over this big idea, it’s about being able to get everyone aligned around it.
  • no one customises/personalises. (@lukewdesign of Yahoo.com says so – tell your boss)
  • The top of the Design Sandwich is Design Principles (Jensen Harris’ MS Design Tenets on screen for the 2nd time today)
  • Good idea or no? Someone has an idea, evaluate that idea against your design principles – does that idea align with principle?
  • Design Considerations are at the bottom of the Design Sandwich (Opportunities & Limitations)
  • What is Best Practice? Not how you can solve a problem but how you should solve it.
  • in situations where bad decisions happened, people lacked some information that would have helped make the right decision @jmspool
  • the rest of the design sandwich (the filling) = design patterns, best practices and research/testing.
  • a poor designer will attempt to hold onto a failed parti, thus losing the integrity of the whole. Create another parti!

UX London Tweets – Eric Reiss

Here is a dump of my live tweets during Eric’s presentation at UX London. I’m writing a more coherent version of this for Johnny Holland – coming soon!

  • Eric Reiss on stage talking E-Service (if you want it done right, do it yourself).
  • Service is 100% about user experience, but UX is not 100% about service.
  • ‘here you’ve got another middle aged white man to tell you what you should be doing’
  • Lesson 1: Service management is a process not a program
  • Willing to lay bets that Eric didn’t fly British Airways to London ;)
  • ‘i’m so paranoid about flying British Airways that I take photos of my luggage before I fly with them’
  • happy customers tell on average 3 people. Eric is v unhappy and telling hundreds. (The av. unhappy only tells about 17 tho’)
  • Service: there is nothing tangible about service, the experience is the value
  • service: quality assurance needs to happen *before* production
  • We don’t want interaction! – we want to minimise our interaction!
  • 3 Types of services: Help, Enhance, Fix
  • Reading between the rants: customer service is old school and you new school kids are getting most of it wrong. Be more thoughtful
  • Eric: the problem is that the people who really know Service Management don’t know our (digital) industry. And vice versa.

UX London Tweets – Peter Merholz

Here is a dump of my live tweets during Peter’s presentation at UX London. I’m writing a more coherent version of this for Johnny Holland – coming soon!

  • the legacy of org chart mentalities is silo-ing the customer experience, the website is only one part. Need to get up the chain
  • use mental models and personas to understand goals, behaviours and what keeps your customer up at night worrying
  • Customer experience is not something that the organization buys, it’s a mindset it adopts.
  • Experiences> Interactions> Touchpoints> Procedures> Systems. Good UX starts at Experience, most companies start at Systems
  • consider Experience Principles, not just ‘voice’ as a foundation of Brand
  • Need to figure out how to communicate what we want to do in order to get others to embrace it.
  • What are u doing to get other people excited about the opportunities? What can u do to communicate ur ideas to get people inspired
  • we need to think of design as ACTIVITY – that a whole organisation can engage in. We become faciliators #uxlondon (ed note: +++ )
  • Everyone from the CEO down can be involved in collaborative design processes. Collaboration doesn’t make it slower.
  • Q: how do we get good experience without a visionary CEO? A: A good set of experience principles helps develop vision from within

Random inspiration from UX Bookclub attendees

I’m organising the upcoming London UX Bookclub and we’re reading Dan Saffer’s Designing Gestural Interfaces. O’Reilly kindly gave us 20 free copies of the book so to decide who got the free books I asked people to email me what they’ve been reading recently that they found inspiring and the first 20 would get free books. yay. So here in a pretty much un-edited form, is what they sent me – I hope you find something inspiring here too!

  • The most inspirational recently is without a doubt having discovered the presentations of Stephen P. Anderson (who is leading the design team at viewzi). Triggered by the presentation he gave at the IA summit about “Seductive Interactions“. I had a look at his blog and previous presentations and have to say that he his pretty good at nailing down some theoretical framework of User Experience in diagrams (especially this one) that give a structure to explore the “components” of User experience.
  • The below quote in About Face 3 sums up my thoughts on designing a user experience rather succinctly: “Perfection is achieved not when there is nothing more to add, but rather when there is nothing more to take away.” – Antoine de Saint-Exupéry
  • The most inspiring thing I’ve read lately is the video demonstrating AR implemented as a tool to create 3D graffiti art (included in the post). It’s amazing in the way the AR interface creates an entirely new space for expression and experience. I thought this example was really cool. In general it feels like AR is the next UX frontier. There’s a lot of hype around it, but if the technology delivers what it’s promising to, the UX possibilities it will open up are really exciting.
  • I was most inspired by this article on remote learning The concept of providing ESL learning via Second Life to me demonstrates an exciting collaboration of learning / gaming. I believe more creative e-learning methods, especially for adult learners, has so much more to be explored.
  • I’ve started to read quite a lot of books recently helping me to become a better developer, but I think ‘The most inspiration thing you’ve read recently that is UX related’ would have to be Steve Krug’s Don’t Make Me Think – which was one of the first (and admittedly most basic) books, which I found a real inspiration, and really got me started on this journey!
  • Other were inspired by: http://www.madebymany.co.uk/the-future-of-wireframes-00991 and http://www.cennydd.co.uk/2009/complex-inferiority/
  • What’s inspiring me the most in this period is not a quote but a movement: I’ve been trying to retrace what the psychogeography movement has been studying and developing since the ’50s. Reinventing the way to explore, live and consume the cityscape, redefining “function” and “play” seems to me like an interesting shift from which we can learn how to (re)design everyday things.
  • My recent inspirational thing is this presentation by Colleen Jones about the balance between usable and influential (marketing) content. I found it interesting because my day-to-day work (at least until the end of the month) means I often see the tension between design/content that is useful versus that which is out and out marketing-focused.
  • The most inspirational thing I’ve read has to be Graham Pullin’s new book called “Disability meets Design”. I actually went to his talk at the Design Museum recently and really enjoyed it..
  • We’ve just started a project examining community and how best to leverage the social aspects of the betting experience. Whilst doing some research in the area I came across the following two websites, that I think are particularly interesting: A patterns wiki which is a companion to Crumlish and Malone’s book ‘Designing Social interfaces’. And a blog which examines the issues around building reputation systems online and also includes a wiki that is being used to create the book ‘Building Web 2.0 Reputation Systems’.
  • I suppose the most inspiring thing I’ve read lately that’s UX related is Don Norman’s Emotional Design. Not exactly a revelation, I’ll admit, but certainly changed the way I saw usability.
  • It’s not exactly reading, but I was blown away by Jer Thorp’s Just Landed.
  • I’d been working on some personas’ for a couple of days and this made me realise they where a little 2D. “What sound or noise do you love?” After watching this then reading up on Inside The Actors Studio.

I have a terrible feeling I may have accidentally archived a couple of other inspirations in gmail, so if I’ve missed yours please add it in the comments below, and if anyone feels like sharing other recent inspirations reads, then please – share away!

thanks to all and look forward to seeing you at bookclub soon!