So what should we do with this research? This is a question that researchers often hear at the end of a playback session. Especially one where we’re sharing findings or insights and not detailed recommendations of what to do next. Most of the time there are two questions that teams should ask themselves: Which of these… Continue reading From insights to actions. Or, what should we do with this research?
On my first day at Atlassian, when I was first got my macbook and was setting up my password I had one of my favourite ideas. Having a good secure password is important. You can (and should) use password managers so that you can have lots of different very strong passwords. But perhaps for one… Continue reading Passwords that make you feel good
Over years of experience you begin to collect ways of working and talking about how you work that accrete into rules of thumb. Here are some that I reference pretty often. I’d love to hear others. One hour / day of analysis for every hour / day of research. (I’m pretty sure that back in… Continue reading Five user research rules of thumb
I’ve taken some time over the new year to repost some of the blog posts I wrote while I was working in government. These were originally posted on government blogs, first in the UK and then in Australia. Can’t guarantee I still agree with everything I wrote back in 2013 but perhaps you’ll find something… Continue reading Collected UX research posts from my government days