Collected UX research posts from my government days

I’ve taken some time over the new year to repost some of the blog posts I wrote while I was working in government. These were originally posted on government blogs, first in the UK and then in Australia. Can’t guarantee I still agree with everything I wrote back in 2013 but perhaps you’ll find something useful here. How we do user research in agile teams…

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If I could tell you 3 things – notes from a brief career in the public service

Recently a colleague asked me what 3 things I would say if I ever had an audience of Secretaries (very senior public servants) that would help them do things to help make public services better for end users. This is (roughly) what I said: Your organisation will benefit more from you being user centred than the users ever will.  It is a common misconception that…

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Why we say no to surveys and focus groups

Originally published on the¬†DTA Blog. Surveys and focus groups aren’t used much in our user-centred design process. These are the reasons why. You can’t get authentic, actionable insights in a few clicks Think about the last time you filled in a survey. As you were filling in that survey, did you feel as though you were really, genuinely able to express to that organisation how…

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‘I want a pony!’ or the critical difference between user research and market research

Originally published on the DTA Blog. Research is not a new phenomenon in government. When you start a new project it is very possible that there is a wheelbarrow-full of previous, relevant research for you to review. Most policy, for example, is evidence based. Similarly when it comes to service delivery, there is often no shortage of research – often in the form of market…

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