Business savvy designers start with the customer

An excellent thing about writing a book is having the excuse to read. Until recently, I’ve read a lot of people writing about Peter Drucker (a pioneering management theorist), now I’m actually reading his work myself. I recommend you do too. His book Management: Tasks, Responsibilities, Practices is going down as one of the best User Experience books I’ve read in a long time. He…

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A template for intensive design

I was recently speaking with a potential client about a project that I very much wanted to work on. Due to scheduling issues (theirs and mine) we ended up with one week in which we could both be available to work on the project. At first, it seemed like the logical thing to do was to walk away and hopefully refer them to someone else…

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Dear UKUPA, pls UXify yourself.

Having been a relatively vocal critic of the UK-UPA and some of their current activities, I would hate for it to be said that all I do is snipe from the sidelines. I do have some suggestions as to how the UPA can address this issue, but it will take significantly more than 140 characters. I think that focussing on the lack of members voting…

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UK UX Freelancer Rate Review 2010

If you do UX as part of your job, you’re based in the UK and you’re a freelancer, this survey is for you. The background: The UK UPA recently released a salary survey for 2010 (warning: PDF) which included a tiny overview of freelancers day rates and ‘salary satisfaction’. These rates, which could now be considered a reference point for both current and potential freelancers…

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