eh. I’ve had this thought a few times now so I thought I’d scrawl it down quickly.
I love that Gmail now has a delete button (rather than being obscurely positioned as an option in a dropdown!)
but in the time that i’ve been using Gmail I’ve become so accustomed to using that dropdown, that I still go there first to delete, even though now, I would argue, the delete button is in the correct (intuitive?!) position.
Its amazing how quickly habits form, how easily I’ve ‘learned’ this bizarre placement, how long its taken me to ‘unlearn’ this behaviour (ok, its been about a week or so… still, I’m using it frequently, every day).
Today I’ve been thinking about the best way to present search results on a page. For the purposes of this excercise, lets just assume that we have a magnicent search engine that always pulls out the most relevant results in order of relevance for us (yes, I know – it’s a whole other kettle of fish).
Obviously, search is an area where we have a plethora of conventions and standards that we’d be mad to ignore. (eh. I can’t believe I’m linking to Jakob so early in my blogging career!). And yet, I have some questions:
Reading about Google’s stock ‘crashing’ (according to the homepage of the SMH at lunchtime today) made me smile. And its not because I own neither Google nor Yahoo shares. To me, it seems to validate the idea that whatever you want to call this time that we’re travelling through now in technologyland is not a bubble. I was less into the stockmarket back in the nineties than I am now (hard to believe, I know), but I don’t remember corrections like this happening to the darlings of the NASDAQ. In fact, I don’t remember them even really having to report performance (although that was probably because no one was paying any attention). Its particularly reassuring because Google is being pounded for not delivering on what are, really, astoundngly high expectations.
My name is Leisa Reichelt. I am the Head of User Research at the Government Digital Service in the Cabinet Office.
I lead a team of great researchers who work in agile, multidisciplinary digital teams to help continuously connect the people who design products with the people who will use them and support experimentation and ongoing learning in product design.
If you're interested in working with me or would like to talk more please email me