error messages that speak to me

I love websites that speak with a human voice, as the ClueTrain Manifesto says: [we] communicate in language that is natural, open, honest, direct, funny and often shocking. Whether explaining or complaining, joking or serious, the human voice is unmistakably genuine. It can’t be faked. I love even more error messages like this one that make it ever so clear that there are people behind…

Read More

define: design

and, speaking of definitions… is there another word responsible for so much confusion as ‘design’. every time I use that word I have to spend another three sentences defining exactly what I mean by design… because there are so many different types of designing, and everyone has a different default setting. I give you: visual design (surface design, branding, etc. designers in charge of gorgeousness)…

Read More

“I didn’t want them to think I was being smart” (user 15 mins after completing user testing session)

A friend of mine just finished being a ‘user’ for a testing company. They were doing final usability testing before launching a redesign of a well known online share trading website. They’d asked him in because he’s been using this website every day for a few years now. It was the only reason he was interested in the internet. He struggles doing a search on…

Read More