Customer Experience v User Experience

In the process of writing the book (A Practical Guide to Strategic User Experience, yes, it’s coming, I promise!) I found myself surprisingly flummoxed when it came to writing about Experience Strategy and the role it plays (or should play) in business strategy. I’ve talked about Experience Strategy with clients over the years, written Experience Strategies for projects I’ve worked on, and worked under the…

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Prairie Initiative Update at Drupalcon London

The Prairie Initiative – Update View more presentations from leisa reichelt I had the opportunity to attend Drupalcon London this week and to talk some more about the Prairie Initiative – what is is, our goals, and the progress we’ve made so far. Unfortunately the audio in the session recording was very poor, so here’s an outline of what I presented. Recently I came across…

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Notes from a very meta workshop on workshop facilitation (UXDO)

A few months ago the wonderful Giles Colborne and I were given an interesting challenge by Sjors Timmer and Matthew Solle who were organising the UXDO event for August. Would we run a session on Workshop Facilitation. Of course we would, but the question was… could we run a workshop about workshop facilitation? Well, it was certainly worth a shot. And so it was that…

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Two new UX Initiatives

Those who don’t follow me on Twitter (don’t worry, I understand. I’d probably unfollow me sometimes too!) may not know about two new UX related initiatives I’m involved in at the moment. Thought you might find them interesting. UX Bootcamp: this scratches a personal itch to spend a chunk of time intensively updating my HTML/CSS skills so that I can ditch Omnigraffle and do my…

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