Improving UX and CX through Customer Journey Mapping

Lately I’ve been asking the same set of questions to UX people. How many weeks in the past year did you feel as though you were doing the right kind of work, on the right kind of project. How often do you feel as though you’re really being properly utilised, that you’re using your skills and experience in a way that is really helping companies…

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Cognitive Psychology UX Bootcamp Exercise: Killer Tips for writing a better blog post.

I’m writing this post while attending Cognitive Psychology UX Bootcamp. This is an exercise that we’ve been set to do and I’m working with Tara and Jerome of Ribot. This is the incredibly laymans version after half a day of the two day program so don’t take any of this too seriously. If you disagree with any of this, you can take it up with…

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Why most UX is shite

I was invited to speak at the MonkiGras event this week where getting a little sweary and ranty is kind of encouraged (it goes well with the craft beer consumption that is an integral part of the conference mix). This was my contribution. Slides: View more presentations from leisa reichelt. When I checked the agenda to see what I was supposed to be talking about…

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What is a UX Developer and are they really a thing?

I posted a note on Twitter earlier today about a friend of mine who calls himself (at my suggestion, having worked with him and knowing his skill set and interest) a UX Developer. Several people suggested in response that a UX Developer was not really a thing and that the term was either pigeonholing, unnecessary, redundant or ‘so 1996’. With respect, I disagree. UX Developers…

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