If the government can do it….
(a love letter to Gov.uk)

Earlier this month the UK Government Digital Service publicly launched the gov.uk , the ‘single government domain’ or the primary interface for UK Government’s digital interaction with citizens, replacing sites including DirectGov and BusinessLink. Although I’m no expert on public sector projects or the history of the UK Government’s web presence (I’ve done bits and pieces as I suspect many of the UX Community in UK…

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Client/Agency Engagement is F*cked, Waterfall UX Design is a Symptom

Ross Popoff-Walker wrote a properly ranty blog post yesterday entitled ‘UX Design at Digital Agencies is F*cked‘ in which he discussed the typical waterfall methodology utilised by digital agencies he’s worked in. Most of us with any agency experience would have no doubt been nodding in agreement to read: Big digital agencies especially, will kick off a project with a “discovery phase” (which may or…

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Strategic UX – some recommended reading

I had the honour of doing a short talk about my thoughts on Strategic User Experience at the Content Strategy Meet Up last night and in my presentation I included a list of reading that I’ve found particularly useful in helping to understand how UX can work more strategically within organisations. This is far from a comprehensive list, but is a good place to get…

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