wonderfully devious!

oooh. how did I miss this! This is how Peter Morville, god of Findability, described the quasi-tag cloud on Act Now (one of my favourite projects). Thanks for the pointer to the Act Now site which is very interesting. Of course, they’re not really tags, but controlled vocabulary terms masquerading as tags in a tag cloud…which is wonderfully devious. I like wonderfully devious. (Thanks for…

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customer experience: the bad, and the worse

Unfortunately, very average customer experiences are not hard to come across… even from brands that you really want to like… It’s a shame, because sometimes the smallest things can make all the difference. Like… if you’re giving people an automated, machine driven service, then maybe play on what’s good about it – the speed, possibly the accuracy? And compensate for the downside – the lack…

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links for 23 August 2006

RateMyProfessors.com – Professor Reviews and Ratings oooh, so tempting! includes Australia now, but no one has rated any of my UTS lecturers and I’m not inclined to start the ball rolling…. Go on! I dare you! (via Lucy) (tags: community web2.0 university) Understanding the Unconference (Digital Web Magazine ) A useful read for anyone preparing for BarCamp London :) (or any other unconference I guess)…

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