“Including clients in the design process” may sound like death by a thousand paper cuts. I used to think that designing with clients was a really bad idea. I didn’t want them around me while I was “doing my work.” They just seemed to get in the
My name is Leisa Reichelt. I am the Head of User Research at the Government Digital Service in the Cabinet Office.
I lead a team of great researchers who work in agile, multidisciplinary digital teams to help continuously connect the people who design products with the people who will use them and support experimentation and ongoing learning in product design.
If you're interested in working with me or would like to talk more please email me