links for 19 March 2007 – Twittervision
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dead cool, if you’re into Twitter or interested in the minutiae of what people all over the world are doing. Be warned – it’s uber addictive.
March 19, 2007 in daily del.icio.us links with 5 Comments
My name is Leisa Reichelt. I am an independent consultant who works with organisations who want to better understand and improve the experience they're delivering their customers.
By improving Customer Experience we know that companies become more effective and profitable - winning more valuable and more loyal customers.
In particular I focus on working with customers to map their customer journeys and identify the critical moments of truth and touchpoints.
Once we know this, we can benchmark and start measuring performance improvements, and focus energy where it really matters.
Find out more about how I work with companies to do Customer Journey Mapping and improve customer experience (CX)
My background is in Information Architecture and User Experience and I have particular expertise in researching and designing for digital touchpoints.
I'm a UX mentor, I speak at , I run workshops, I coordinate the . I founded for extremely practical UX Training and - accessible UX expertise for startups. I'm .
I work with start ups, open source communities, companies implementing Agile UX, organisations with interesting problems, smart people and cracking challenges.
If you'd like to talk more please email me
or you can
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I am totally addicted to watching it. I actually get mildly upset when nothing happens for 5 or 6 minutes.
how would one ask you for a joost invite? :-)
LOL. that would probably do the trick :)
(if anyone is wondering where this question came from, I just Twittered that I have some Joost invites that I can give away. I have one left after I send one to ChefJoAnnaM :) )
U R THE ROXXORS!
by the grace of Leisa, I am officially joosted. it tickles!
Still have one more invite, Leisa?