a great collection of writings both for and against simplicity
I have a bunch of thoughts around ideas of simplicity and ‘the cult of less’, as I like to call it. Hoping to get them down in the next few weeks. How did January get so busy?! :)
January 24, 2007 in daily del.icio.us links with
My name is Leisa Reichelt. I am an independent consultant who works with organisations who want to better understand and improve the experience they're delivering their customers.
By improving Customer Experience we know that companies become more effective and profitable - winning more valuable and more loyal customers.
In particular I focus on working with customers to map their customer journeys and identify the critical moments of truth and touchpoints.
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My background is in Information Architecture and User Experience and I have particular expertise in researching and designing for digital touchpoints.
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