An interesting question. I’m not really a huge fan of the ‘u’ word, but I am a big fan of trying to get people to not accept poor design (and poor design usually = poor usability).
November 22, 2006
[...] In a subsequent comment conversation I got to wondering, again, about what we can do to make good design more of a priority. How can we change business processes and product development cycles so that rather than design being an afterthought, the quest for good design moves up the food chain and becomes more of an imperative, a requirement than a potential differentiator. [...]