6 Responses to “links for 04 November 2006”
About me
My name is Leisa Reichelt. I am an independent consultant who works with organisations who want to better understand and improve the experience they're delivering their customers.
By improving Customer Experience we know that companies become more effective and profitable - winning more valuable and more loyal customers.
In particular I focus on working with customers to map their customer journeys and identify the critical moments of truth and touchpoints.
Once we know this, we can benchmark and start measuring performance improvements, and focus energy where it really matters.
Find out more about how I work with companies to do Customer Journey Mapping and improve customer experience (CX)
My background is in Information Architecture and User Experience and I have particular expertise in researching and designing for digital touchpoints.
I'm a UX mentor, I speak at , I run workshops, I coordinate the . I founded for extremely practical UX Training and - accessible UX expertise for startups. I'm .
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Hey Leisa,
It’s Daniel, now ex-WTAA :)
Just wanted to give you some feedback on your naming convention for ‘daily candy’ aka links for the day — when they age and get condensed into title-only items in the Previous Posts section, titles like “links for (today’s date)” aren’t very enticing… and it makes your blog look like it’s just a link farm… maybe you could include one or two word summaries of link topics in the title?
Hope you’re well! Cheers,
Daniel
hey Daniel, thanks for the note. What are you up to these days?
thanks for the feedback on the daily links… the format they the come through in are more or less as Del.icio.us sends them to me, and I do try to give some kind of description with each of the links so they have some kind of context, but I do see what you mean. And I know there’s a fairly significant group who don’t really find the links very valuable/useful/good reading.
Perhaps I should do what others are doing and save them all up for a once a week link post (could be a big one) or ditch the links all together…
and I’ll definitely give some thought to making the post titles a little more descriptive.
thanks again :)
L
I think you should let folks know that this blog topic goes straight to a site where you have to sign up to get the info. Maybe I’m alone in this, but I usually avoid those links when I can.
Obviously if I wasn’t interested in the topic I wouldn’t have tried the link!
hey Elianna,
thanks for the note.
this is really odd actually because when I linked to it the other day you didn’t need a login to access the content… they’ve obviously changed that since then. What a pain!
I’ll update the post to note the login requirement tho’, you’re right – definitely best to do that.
Leisa-
First time caller, long time listener…
hey Greg, that’s great – thanks so much!