links for 16 August 2006
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hooray! manage two iPods from one computer. There will be happy people in my house this evening :) (thanks !)
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About me
My name is Leisa Reichelt. I am an independent consultant who works with organisations who want to better understand and improve the experience they're delivering their customers.
By improving Customer Experience we know that companies become more effective and profitable - winning more valuable and more loyal customers.
In particular I focus on working with customers to map their customer journeys and identify the critical moments of truth and touchpoints.
Once we know this, we can benchmark and start measuring performance improvements, and focus energy where it really matters.
Find out more about how I work with companies to do Customer Journey Mapping and improve customer experience (CX)
My background is in Information Architecture and User Experience and I have particular expertise in researching and designing for digital touchpoints.
I'm a UX mentor, I speak at , I run workshops, I coordinate the . I founded for extremely practical UX Training and - accessible UX expertise for startups. I'm .
I work with start ups, open source communities, companies implementing Agile UX, organisations with interesting problems, smart people and cracking challenges.
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Believe it or not, I gave up on iPods… I only have a Shuffle just in case. Thing I hate about it is the lack of control I have in managing my media. I really wish to offload all my music and videos onto my iPod while keeping my MacBook free for storage space. I know we can set it to not sync with our iTunes library, but can we keep music on the iPod and bring it back to the Mac anytime? I forgot.
yeah, i know… the relationship between the ipod and the computer requires some serious work – it is way too one-to-one at the moment… I’ve had bad experiences in the past and heard of many others.
Creative Zen Nano all the way – and I own an iBook ;)