The combination of powerful functionality, amazing community and great user experience should make Mark & I switch from WordPress/Expression Engine to Drupal7 as soon as it is released.
We should be so proud of the User Experience for newcomers to Drupal that we need to redesign Drupal.org to put the download button back on the homepage.
One of the things we were least happy with in our process for the Drupal.org redesign project was the experience strategy that we developed and then hardly referenced at all. This was because it was simply too long for anyone to keep in mind – an unwieldy experience strategy, as it turns out, is not much of an experience strategy at all.
With that in mind we have drafted strategy statements and goals which we hope to use as ‘stars to sail our ship by’ on this project.
How do you like them?
[x-posted at http://groups.drupal.org/node/20066]
My name is Leisa Reichelt. I am an independent consultant who works with organisations who want to better understand and improve the experience they're delivering their customers.
By improving Customer Experience we know that companies become more effective and profitable - winning more valuable and more loyal customers.
In particular I focus on working with customers to map their customer journeys and identify the critical moments of truth and touchpoints.