The redesign project for Drupal.org will be guided by an experience strategy that will inform our decision making in all aspects of the redesign and which will, we hope, be able to be used as ‘a star to sail our ship by’ (as Jesse James Garrett would say) – as a clear objective to design towards.
What is an experience strategy?
An experience strategy is a clearly articulated touchstone that influences all of the decisions made about technology, features, and interfaces. Whether in the initial design process or as the product develops, such a strategy guides the team and ensures that the customer’s perspective is maintained throughout.
Experience Strategy for Drupal.org (Work in Progress!)
Drupal.org is for anyone who is interested in Drupal (not just developers!)
Drupal.org will make building a site you’re proud of as painfree as possible (from deciding to use Drupal through design, development and deployment)
Drupal.org is the home of the Drupal community.
UPDATED: Drupal.org is the project management and release tool for the Drupal software (thanks Robert Douglass)
Drupal.org will support people and companies from their initial experience of the product and community and as they continue to increase their knowledge and experience with Drupal and become more active in the Drupal community.
Is a showcase for what can be done with Drupal
What we believe:
Drupal.org is as much (if not more) a social site than a content site
The Drupal Community is as important (if not more) than the Drupal Product
The Drupal product is a market leading CMS solution
The ‘end point’ (goal) is not getting more people to download Drupal, the end point is to get more people to have a Drupal site running that they love (with as little pain as possible)
Anyone can find out what they need to know about Drupal on or from Drupal.org
We must flatten the learning curve – anyone can learn as much as they want to learn about Drupal
Modules are easy to find and evaluate and are an obvious asset to Drupal
People can see/learn and align themselves with Drupal’s (and Open Source) values…
Drupal.org is a living organism and, with the help of the community, will continue to grow and improve.
How this plays out
Drupal.org has two equally important audiences – people who are new to Drupal and people who are already part of the community.
Drupal.org needs to inspire and educate people who are new to Drupal – the end goal being that they become active participants in the Drupal community who have a Drupal site (or sites!) up and running that they are proud of.
Note: getting people to ‘download’ Drupal is not the end point. If anything, it’s just the beginning.
Drupal.org also needs to be a comfortable and safe home for members of the Drupal community, wherein participants are both able to develop their own skills and experience (grow up), as well as help others on their developmental path (help grow others up).
Things we need to do:
be nicer to ‘outsiders’ (non drupal, non developer)
encourage people to engage with the community (starting by showing them that it exists!)
work at flattening the learning curve
get all the right content on the site and keeping it updated
show the community in action (without ruining it)
make things findable (IA)
communicate drupal/opensource values
help Drupal users kick ass
Getting past the brick wall
As one person I’ve interviewed described it: ‘I can get Drupal downloaded and installed and get an ugly blog that I don’t want, but then I hit a brick wall’ – Drupal.org’s job is to help people over that brick wall – to help them get the site they want using Drupal.
[...] disambiguity – » DRAFT: Drupal.org Experience Strategy "The redesign project for Drupal.org will be guided by an experience strategy that will inform our decision making in all aspects of the redesign and which will, we hope, be able to be used as ‘a star to sail our ship by’ (as Jesse James Garrett would say) – as a clear objective to design towards." (tags: design webdev usability CMS website process redesign draft drupal) [...]
[...] is this important? (Via Leisa Reichelt), Peter Merholz shows how Google started out with a vision for their [...]
My name is Leisa Reichelt. I am the Head of User Research at the Government Digital Service in the Cabinet Office.
I lead a team of great researchers who work in agile, multidisciplinary digital teams to help continuously connect the people who design products with the people who will use them and support experimentation and ongoing learning in product design.
If you're interested in working with me or would like to talk more please email me