Coming home

I’ve got some news.

I’ve been in London for almost ten years now, but I’m an Australian, and I’m excited to be heading home to Sydney in September to continue the mission to bring great service design and user experience to government by joining the Digital Transformation Office.

I’ll be helping the DTO build a great service design practice, working with user researchers, designers, content designers, accessibility experts and data analysts who will help to make Australian government services simpler, clearer, faster and more humane.

It has been a real privilege to be a part of the team at GDS – I’ve learned a lot from my time working with this talented and dedicated team, and being a part of government in the UK. I’m proud of what we have achieved.

I’m particularly proud to leave behind a government who now has many talented and experienced user researchers working tirelessly to understand user needs and to work with teams to ensure that the services we design meet those needs. Not just in GDS, but in almost every department you can think of.

I’m excited to take what we’ve learned and bring it home to Australia and see if we can’t just do some things even better :)

Thank you GDS, thank you UK UX Community, and thank you London. I’ll miss you a lot.

And, hello Sydney. If you fancy being a part of this next adventure, you should get in touch.


  1. Nathanael Coyne (Boehm) August 11, 2015 at 1:31 am

    Congratulations on the DTO gig, we look forward to having you back here in Australia, we should catch up!

  2. Pingback: Changing of the guard at GDS | ONS digital publishing

  3. Gavin August 14, 2015 at 2:27 am

    Good news Leisa – DTO are assembling a great team.
    If you arrive by late August, check out UX-Australia in Brisbane ( Great speakers, and the cream of Australia’s UXers will be there; and a good chance to compare views on citizen-friendly gov digital services over coffee.

  4. Andrew Griffiths August 16, 2015 at 11:06 am

    Well done! It’s really cool that the fed gov (Aus) has managed to get you to come back. You will have a big job ahead of you. Good luck. (Yes I work in gov too, but not the same one).

  5. Mr Bootle August 18, 2015 at 11:08 am

    Thanks for all you’ve contributed to the UK UX scene. All the best back in Australia.

  6. John August 20, 2015 at 2:09 pm

    We shall watch your work, from the other side of the world, with interest! It was a huge privilege to have worked with you at Surrey. Go well…

  7. Bonny September 2, 2015 at 11:31 pm

    Its been a pleasure meeting you :-) Best of luck on your new adventures!

  8. Linda Leung September 4, 2015 at 6:55 am

    Hi Leisa, I believe you will be coming home to UTS as part of the DTO’s Sydney office. I’m still here (but now in the Business School) so it would be great to catch up once you are back and settled.

  9. Beth Keehn October 7, 2015 at 1:34 pm

    Hi Leisa, I’m a London-based Aussie writer/editor and just completed content migration (Sitecore CMS) for ORM London on the new site. I’ll be in Oz from early November and would love to get in touch and hear about your Digital Transformation work.