case studies · usability · user experience · venting

Heathrow Terminal 5 – Another rant about respecting conventions

This seems to be my theme at the moment. Respect conventions. Respecting conventions doesn’t mean that you have to slavishly follow them, that would be boring and unnecessary, BUT if you *are* going to break with convention then make sure it is very well sign posted, otherwise people will make mistakes. I give you terminal… Continue reading Heathrow Terminal 5 – Another rant about respecting conventions

case studies · usability · user experience · venting

Thoughtless design is going to cost me money… (or, why you shouldn’t ignore conventions)

Here is a new phone we got the other day. It’s our landline phone. Pretty cute huh? It’s called the Aqua by BT. Don’t buy it. I paid about £100 for a set of these phones. They are going to cost me a lot more than that in no time. Here’s the thing. How do… Continue reading Thoughtless design is going to cost me money… (or, why you shouldn’t ignore conventions)