I am out here for you. You don’t know what it’s like to be ME out here for YOU. It is an up-at-dawn, pride-swallowing siege that I will never fully tell you about, ok? Help me… help you. Help me, help you. – Jerry Macguire This is Joy’s notebook. At the airport earlier… Continue reading Help Joy help you. On the unusability of internal systems.
It is exciting to be the person on the team who is responsible for bringing the end user to life in a project team. To be the person who is advocating on behalf of the end user, to be fighting in their corner, to be trying to build an empathetic sense of who the end… Continue reading Can there be too much empathy?
I found the design process utterly transformed once I decided to stop trying to be the expert and start trying to encourage a culture of experimentation. Battles that would rage, angrily, for months – dying down when theÂ provocateurÂ was busy with other work but rising up as soon as they had a little time on their… Continue reading Experimentation beats expertise
I’m writing this post while attending Cognitive Psychology UX Bootcamp. This is an exercise that we’ve been set to do and I’m working with Tara and Jerome of Ribot. This is the incredibly laymans version after half a day of the two day program so don’t take any of this too seriously. If you disagree… Continue reading Cognitive Psychology UX Bootcamp Exercise: Killer Tips for writing a better blog post.