Most weeks I am ridiculed by someone for insisting on plain language – avoiding acronyms and technical language / jargon in particular. People tell me that I’m slowing the team down by making them use proper words, and that their end users or stakeholders expect them to use technical language. These things are both true.… Continue reading Stop your team using technical terms and jargon
I’m taking my kids out of school tomorrow afternoon to go to the Home Office in Croydon to – hopefully – get our Ancestry visa renewed so we can remain in the UK for another four years. I say ‘hopefully’ because, despite having checked and rechecked the paperwork – to the point that it has… Continue reading Visa-eve. Anxiety.
I am out here for you. You don’t know what it’s like to be ME out here for YOU. It is an up-at-dawn, pride-swallowing siege that I will never fully tell you about, ok? Help me… help you. Help me, help you. – Jerry Macguire This is Joy’s notebook. At the airport earlier… Continue reading Help Joy help you. On the unusability of internal systems.