Here is a new phone we got the other day. It’s our landline phone. Pretty cute huh? It’s called the Aqua by BT. Don’t buy it. I paid about £100 for a set of these phones. They are going to cost me a lot more than that in no time.
Here’s the thing. How do you [...]

Yes, I’ve seen the Sex In the City Movie, I’ll admit it. Either the rest of the UX community hasn’t seen it yet or we’re all just ignoring the fabulous user experience moment that Carrie has with the iPhone. For those who haven’t seen it, she is handed the iPhone (not hers) at a time [...]

I had to share with you this particularly appalling piece of email marketing that hit my inbox the other day. The back story is that somehow I had come across a £25 voucher to use at VirginWines - I went and had a look at the site to see if it was something I was [...]

I’ve been doing a lot of my shopping online recently and it has gotten me thinking about the opportunities for designing ecommerce systems that we often don’t bother spending time on. We just plug in ‘off the shelf’ solutions and this means that all too often we’re not thinking about ways that we can design [...]

An important part of doing good design work is to decide what exactly it is you are designing and who exactly you are designing for - after all, you can’t be all things to all people. A side-effect of this good practice is the creation of edge-cases - people who might want to use your [...]

I got a call from my bank, HSBC, the other morning. The call started something like this.
Rob: ‘Hi, this is Rob from HSBC. Before I can continue this conversation I need to confirm some security details with you. Can you tell me your date of birth please’.
Leisa: ‘You must be kidding Rob. I have no [...]

We don’t talk about accessibility much here (because there are people who are much better at talking about it than I am), but I have come across two really interesting posts lately that I think you should take a look at if you haven’t already, and if you’re in any doubt as to whether - [...]

If you’re designing a social application at the moment, think about how you can be quiet.
This is just one of a million pleas from socially networked people everywhere who are going to great efforts to manage the noise that their networked applications are generating at times when they really need some quiet time to focus.
Some [...]

As have many others in the past year or so, I recently swapped from PC to a new MacBook.
It certainly has been an experience, and it’s nice to actually have something to take out of my bag at conferences that looks so cute, that doesn’t make that embarrassing Window’s startup sound, that has a half [...]

I’ve been experiencing some pretty average customer service lately but it really all came to a head when I moved house recently. As I spent hours and hours repeatly calling VirginMedia, who were supposed to supply us with an internet connection, cable TV and a phone line, I had plenty of time to contemplate the [...]