So what should we do with this research? This is a question that researchers often hear at the end of a playback session. Especially one where we’re sharing findings or insights and not detailed recommendations of what to do next. Most of the time there are two questions that teams should ask themselves: Which of these… Continue reading From insights to actions. Or, what should we do with this research?
Over years of experience you begin to collect ways of working and talking about how you work that accrete into rules of thumb. Here are some that I reference pretty often. I’d love to hear others. One hour / day of analysis for every hour / day of research. (I’m pretty sure that back in… Continue reading Five user research rules of thumb
I’ve taken some time over the new year to repost some of the blog posts I wrote while I was working in government. These were originally posted on government blogs, first in the UK and then in Australia. Can’t guarantee I still agree with everything I wrote back in 2013 but perhaps you’ll find something… Continue reading Collected UX research posts from my government days
Originally published on the DTA Blog. Surveys and focus groups aren’t used much in our user-centred design process. These are the reasons why. You can’t get authentic, actionable insights in a few clicks Think about the last time you filled in a survey. As you were filling in that survey, did you feel as though you… Continue reading Why we say no to surveys and focus groups