I never really loved mathematics. I am much more of a big picture person than a tiny detail person. But I usually did ok in maths tests because you got marks not just for the answer but for showing all the thinking you did to get there. I may not always get the answer right,… Continue reading The Benefits of an Open User Research Practice

This is the fourth in a series of posts examining some of the most common and most problematic problems we need to consider when looking to scale research in organisations. You can start with the first post in this series here. Here are five common dysfunctions that we are contending with. Teams are incentivised to move… Continue reading Five dysfunctions of ‘democratised’ research. Part 4 – Quantitative fallacies

This is the second in a series of posts examining some of the systemic problems that organisations tend to rub up against as they seek to ‘scale’ research activity in their organisation. We are looking particularly at ‘dysfunctions’ that can result in at best, ineffective work and at worst, misleading and risky outcomes. You can… Continue reading Five dysfunctions of ‘democratised’ research. Part 2 – Researching in our silos leads to false positives

The good news is that more and more organisations are embracing research in product teams. Whether it is product managers doing customer interviews or designers doing usability tests, and everything in between – it is now fairly simple to come up with a compelling argument that research is a thing we should probably be doing.… Continue reading Five dysfunctions of ‘democratised’ research. Part 1 – Speed trumps validity