why do my email correspondents so often conclude “take care”, when they don’t really care if a double-decker bus kills me on the way home? The seeming care contains a lack of respect which is infuriating.
My name is Leisa Reichelt. I am the Head of User Research at the Government Digital Service in the Cabinet Office.
I lead a team of great researchers who work in agile, multidisciplinary digital teams to help continuously connect the people who design products with the people who will use them and support experimentation and ongoing learning in product design.
If you're interested in working with me or would like to talk more please email me