“Including clients in the design process” may sound like death by a thousand paper cuts. I used to think that designing with clients was a really bad idea. I didn’t want them around me while I was “doing my work.” They just seemed to get in the
I always get a little miffed when I hear user-experience folk describe their data analysis process as looking for “a-ha moments.” … it leaves one with the impression that coming up with research insights is an experience of epiphany…
My name is Leisa Reichelt. I am an independent consultant who works with organisations who want to better understand and improve the experience they're delivering their customers.
By improving Customer Experience we know that companies become more effective and profitable - winning more valuable and more loyal customers.
In particular I focus on working with customers to map their customer journeys and identify the critical moments of truth and touchpoints.
My background is in Information Architecture and User Experience and I have particular expertise in researching and designing for digital touchpoints.
I'm a UX mentor, I speak at , I run workshops, I coordinate the . I founded for extremely practical UX Training and - accessible UX expertise for startups. I'm .
I work with start ups, open source communities, companies implementing Agile UX, organisations with interesting problems, smart people and cracking challenges.
If you'd like to talk more please email me
or you can
