About me


Leisa Reichelt
Head of Service Design
Digital Transformation Office (DTO), Australian Government
Email: [email protected]
Twitter: @leisa

Leisa leads a team of designers, researchers, writers and analysts who work within agile, multidisciplinary teams to create continuous connection between the Australian government and its citizens, and a real understanding of the human experience of government as it transforms to design digital services that really meet users needs. She heads Service Design in the Digital Transformation Office (DTO) in Sydney and Canberra.

Previously she was Head of User Research at the Government Digital Service (GDS) in the UK.

Leisa has a background in User Centred Design, Design Research and Information Architecture combined with a passion for making these practices more accessible and more successful for companies with limited time or resources, and for those who work using agile or lean methods.

Leisa is a regular speaker and workshop-giver and has spoken at conferences including London IA, UX London, dConstruct, Drupalcon, EuroIA, Future of Web Apps, Web 2.0 Expo, Next, Interesting, GUADEC, Interaction, and Reboot. She has mentored at Seedcamp and founded the London UX Bookclub.

When not working she cycles, play with her two small sons and has an ongoing battle to defend her homegrown veg from the evil weeds at her allotment.

Photo credit: Mind The Product