I’m working on a website usability project for a charity that provides services to anyone affected by dementia. This project will help to ensure that we are delivering support and information services in the best…
Date Archives November 2009
Customer Vs User Experience
Since it came up in discussion at the recent London UX Bookclub where we were discussing Selling Usability: User Experience Infiltration Tactics by John S. Rhodes, I have been thinking about whether it would be…
Make it measurable: set clear goals & success criteria for your projects
Over the past few weeks I’ve been wrapping up and kicking off a bunch of projects. It is during both of these phases that I am reminded how incredibly valuable it is for me, as…