An important part of doing good design work is to decide what exactly it is you are designing and who exactly you are designing for - after all, you can’t be all things to all people. A side-effect of this good practice is the creation of edge-cases - people who might want to use your [...]

Tim’s Musings: User Research as a Commodity
“The Product Manager and I were convinced that we needed to expose our work to end users prior to going live, and we could see there was no way we’d get even a week out of the schedule. So we decided to try something new—prescheduled testing.”
(tags: agile user-research ucd [...]