Where does IA fit in the design process? « Where Rasta Meets Pasta
some notes from the IA Summit panel I spoke on (where does IA fit in the design process) where I outlined the ‘Waterfall Bad, Washing Machine Good’ premise
(tags: IASummit2007 methodology agiledesign agile waterfall washingmachine)

Personas seem to go in and out of fashion. Not long ago, people were advocating hyper-researched personas done in painstaking detail, these days designers seem more inclined to leave them out of the process.
So, are personas actually useful or should we stop wasting time and ditch them?
I first came into contact with personas in an [...]

DOPPLR
If you’re doing a bit of travelling, pop your travel details into dopplr and see if you’ll be crossing paths with your friends. Just got my invite today… I’m a dopplr fan
(tags: dopplr maps SocialNetworks socialSoftware travel web2.0)

Social Software Building Blocks
inspired by Peter Morvilles UX honeycomb. Gene Smith has done a Social Software [...]

No one belongs here more than you. Stories by Miranda July
lots of inspiration here to take my next powerpoint presentation beyond the post-it
(tags: inspiration)

I’ve been experiencing some pretty average customer service lately but it really all came to a head when I moved house recently. As I spent hours and hours repeatly calling VirginMedia, who were supposed to supply us with an internet connection, cable TV and a phone line, I had plenty of time to contemplate the [...]