Checking in from SXSW

It’s day three at SXSW and before heading out for a breakfast taco (yeah, I know)and the first panel of the day, a quick update!

After two days of panels I can say again the same thing I always say: If you want a panel that rocks you need to be concrete: give real examples, tell stories, show us stuff. Interestingly I read a book on the plane on the way over that explains this really well, it’s called Made To Stick, and if you need to be communicating your ideas to others it’s definitely worth a read.

There have been some panels that rocked and others no so much. Here’s my top five favourite so far (in chronological order):

  • After the brief – a field guide to design inspiration Jason Santa Maria and Rob Weychart led an energetic and inspirational session sharing with us what they do in their lives to foster creativity and inspiration, including design vigilantism, crossword puzzles, and regular exercises with extreme design constraints. They talked a LOT about getting away from the computer and actually making stuff. I’m inspired :)
  • Tag, You’re It – it’s from this panel that my favourite quote to use out of context comes. “There’s no such thing as Information Architecture anymore,” says George Oates. By happy accident I ended up at this panel when I had something else pencilled into my program and it was great. I’m happy that we’re not spending time arguing taxonomy v folksonomy so much these days, but looking at how people are using tagging and what we can learn from this mass of data and human behaviour. This panel also introduced me to my new buzzword for IA ‘pivot’, which Thomas Vander Wal used a lot to describe what you’re doing when you click on a tag and which has a close relationship with facets. I’ve heard it used a few times since but it was new on me. I can’t decide if I like it or not.
  • Stop Designing Products – Peter Merholz argues that the experience is the product and there is much more to good experience than cool technology or a bunch of features. Good experiences are born from a clearly articulated strategy that is applied across all channels, and a big part of that strategy is retaining the magic in the user experience, where magic to the users is data and logic to the rest of us! 
  • Every Breath You Take – an incredibly intelligent, engaging and interesting panel on identity, attention and reputation which are topics that I’m finding incredibly interesting at the moment. There are all kinds of problems and opportunities around identity at the moment and this panel, including Christian CrumlishTed Nadean, Mary Hodder, Kaliya Hamlin and George Kelly took a run at some of them. I’m still thing about the idea of Identity Friction and how we need to increase identity friction in virtual spaces to better replicate how it works in the ‘real world’.
  • Making Your Short Attention Span Pay Big Dividends – a lighthearted, story filled and inspirational presentation from Jim Coudal (Coudal Partners) and Brendan Dawes (magneticNorth) the crux of which is – have lots of ideas and give them a go, see what happens. Less with the talking, more with the doing. That way fun lies.

The biggest highlight of SXSW is the people. It’s been amazing to meet all the amazing people I’ve met so far, to catch up with a few people I know who are here, to put faces and real life personalities to the voices behind the blogs and books I read, to be amongst hundreds of people who are also completely into it.

I got to have a quick play with one of the OLPC (One Laptop Per Child) machines the other night and whine to an engineer who actually works on Google Reader that it’s way to slow (he knows, they’re working on it). This is all ridiculously good.

So, for now, I’m going to step away from the laptop and get back amongst it. More soon!

links for 05 March 2007 – Links are the grammar of the web

Ambient Intimacy


I find myself talking about Twitter quite a lot. I’m not the only one. The behaviours that Twitter has made more visible are tremendously interesting.

I’ve been using a term to describe my experience of Twitter (and also Flickr and reading blog posts and Upcoming). I call it Ambient Intimacy.

Ambient intimacy is about being able to keep in touch with people with a level of regularity and intimacy that you wouldn’t usually have access to, because time and space conspire to make it impossible. Flickr lets me see what friends are eating for lunch, how they’ve redecorated their bedroom, their latest haircut. Twitter tells me when they’re hungry, what technology is currently frustrating them, who they’re having drinks with tonight.

Who cares? Who wants this level of detail? Isn’t this all just annoying noise? There are certainly many people who think this, but they tend to be not so noisy themselves. It seems to me that there are lots of people for who being social is very much a ‘real life’ activity and technology is about getting stuff done.

There are a lot of us, though, who find great value in this ongoing noise. It helps us get to know people who would otherwise be just acquaintances. It makes us feel closer to people we care for but in whose lives we’re not able to participate as closely as we’d like.

Knowing these details creates intimacy. (It also saves a lot of time when you finally do get to catchup with these people in real life!) It’s not so much about meaning, it’s just about being in touch. 

As Ian Curry at Frog Design writes: 

It’s basically blogging reduced to what the Russian linguist Mikhail Bakhtin called “the phatic function.” Like saying “what’s up?” as you pass someone in the hall when you have no intention of finding out what is actually up, the phatic function is communication simply to indicate that communication can occur. It made me think of the light, low-content text message circles Mizuko Ito described existing among Japanese teens – it’s not so important what gets said as that it’s nice to stay in contact with people. These light exchanges typify the kind of communication that arises among people who are saturated with other forms of communication.

I came across this research when I was doing my Masters a few years back and it’s continued to fascinate me (and yes, I’ve been thinking about it quite a bit whilst considering, and defending, Twitter).

Here’s an observation from some Japanese ethnographic research into the use of camera phones by young people undertaken by Daisuke Okabe (2004):

intimate sharing / presence – sharing intimate photos on the handset when talking face to face with people. Photos that fall into this category would be photos of partners, family, pets, etc. However, this can also be very every day stuff… eg. what I’m having for dinner. It is sharing ongoing mundane visual information with intimates, creating a sense of presence in other peoples lives without needing to talk or be physically present.

I think that the simplicity of Twitter is key to it’s success. The messages must be short and they’re simple text.  I’m starting to think that the level of stimulation is key to the success of these ‘osmotic’ communications (as the guys from LastFM referred to the IRC channel they use internally).

We’ve been trialling some options for a similar kind of osmotic backchannel to use at Flow. One of the first things we roadtested was Skype Public Chat. Amongst some other problems (including that there is no Mac version of the current release which supports the Public Chat function), it seemed that the flashing and noises and animated emoticons were too stimulating… the conversation wanted to leap to the front of the screen continually demanded attention.

IRC on the other hand (ah, what a flash back to open up mIRC again after all these years!) reminds me a lot more of Twitter. There’s none of the flashing and animating and carrying on. The humour is in the text (it took about 30 seconds for the first trout related comment to emerge… old habits…). To me, IRC seems to be a much more effective tool for a back channel, for supporting this osmotic communication within a company. (Assuming we can reduce the barrier to ‘log on’… it’s not a friendly experience for not-geeks).

What does seems clear is that, for a lot of people, this ambient intimacy adds value to people’s lives and their relationships with others. I think we can expect to see a lot more of it… but if I was building a tool to support it, I’d be keeping it very simple and unobtrusive. Osmosis is one thing, hyper-stimulation is quite another!

Twitter Me

Image credit: Slide used by LastFM in their presentation at FOWA

Reference: Okabe, Daisuke 2004, Emergent Social Practices, Situations and Relations through everyday camera phone use, presented at Mobile Communication and Social Change, the 2004 International Conference on Mobile Communication in Seoul, Korea, October 18-19 2004