An interview with danah boyd – “they’re building relationships, they’re engaging socially, they’re seeking validation, they’re seeking negotiation of status, and this is happening both on and offline in a very fluid way.”
I’m embarrassed to admit that Hilary (or her PR crew) thought of using Yahoo Answers as a research tool before I did. Meanwhile, fancy asking real people what they think about policy. What a novelty. Hoorah!
a great collection of writings both for and against simplicity
(tags: )
I have a bunch of thoughts around ideas of simplicity and ‘the cult of less’, as I like to call it. Hoping to get them down in the next few weeks. How did January get so busy?! :)
My name is Leisa Reichelt. I am an independent consultant who works with organisations who want to better understand and improve the experience they're delivering their customers.
By improving Customer Experience we know that companies become more effective and profitable - winning more valuable and more loyal customers.
In particular I focus on working with customers to map their customer journeys and identify the critical moments of truth and touchpoints.
My background is in Information Architecture and User Experience and I have particular expertise in researching and designing for digital touchpoints.
I'm a UX mentor, I speak at , I run workshops, I coordinate the . I founded for extremely practical UX Training and - accessible UX expertise for startups. I'm .
I work with start ups, open source communities, companies implementing Agile UX, organisations with interesting problems, smart people and cracking challenges.
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