links for 20 December 2006 – Are agile and UCD methods incompatible?
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Are agile methodologies and user centric design incompatible?
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What happens when people share an object that is inherently designed for personal use?

Yes, I know… we keep having this discussion, but the question doesn’t go away. It’s been around the traps again this week (see here and here).
I particularly loved two ideas that Shelley put forward a recent post:
programs like agile computing… are trying to compensate for behavioral characteristics that we’re finding out, now, cause more harm than good.
Hrm. I’d never thought of Agile that way before, but it kind of makes sense. You don’t have to develop and entire development methodology to get women to talk to each other and work collaboratively (ok. sweeping generalisation I know… but quite accurate in my experience).
And this one:
Computer Science is still too heavily associated with either the math or the engineering departments, neither of which reflects how computers are used today. Computers are used in business and in social sciences, in psychology, medicine, history, and on and on. We associate computer science with calculus, when something like the library sciences would provide more useful integration, with its better understanding of the gathering and categorizing of data.
Now you’re talking. This makes me think of the issues I have with the word ‘geek’ and who is allowed to claim it. Sometimes I think that developers use it defensively, only people who code all the time are allowed to be called geeks. What about the rest of us who might do the odd bit of code when it’s faster to do it themselves, but are still immersed in technology, just from a different angle.
If, like Shelley has suggested, being a geek encompassed these other disciplines and acknowledged their importance in IT/Computer Science, then there would be more women participating in this field more actively (even if they’re not all hard core coders) which would surely make it a much more appealing field for women to join.
Anyway, that’s not what I was really posting about.
Do we, as Interaction Designers, Information Architects, User Experience People, have the same problem as the Graphic Designers (see image above). Do the boy UX Rockstars out number the gal UX Rockstars 5 to 1?
I know there are a few pretty high profile female UXers out there (ok, i’m including all the disciplines that might fall under this heading even if that’s not what they call themselves).
As far as conference speaking gigs, mailing list postings and book publications go the boys certainly seem to be a whole lot noisier than the girls.
When you think of ‘Rockstar’ IAs, IxDs, UXers, who do you think of?
Should we start making a list of amazing UX Gals?
Should we, how can we encourage them to be more noisy?
what say you?
* Probably shouldn’t assume those acronyms mean anything to most people!
IA = Information Architect, IxD = Interaction Designer, UX = User Experience

OK. I’ve managed to avoid the whole meme thing pretty well for the past year or so, but I can’t really ignore being tagged by David, so bear with me. I’ll keep it brief.
Five things you probably don’t know about me.
One thing I didn’t know until today.
My dad reads this blog. I have no idea why… as he said today ‘I have no idea how you have time to write all that rubbish you write’. Hrm, thanks Dad. Anyone else out there who shouldn’t* be reading this? You might as well own up now.
OK. That’s it. No more memes.
(*shouldn’t = doing it more for stalking purposes than because you’re interested in what I’m actually writing about)
image credit:DieHardCanonUser @ Flickr

Who knew a games controller could wreak such havok. Head over to WiiHaveAProblem and be astounded by the number of TV sets that people have taken out when they’ve been playing with their new Wii and the controller has been thrown out of their hands with such force as to break the strap. Carnage ensues.
What does Nintendo have to say about this situation?
Vispi Bhopti, of Nintendo Australia, said the problem was less to do with quality issues and more related to the way the console was being used.
“Nintendo has done various tests before we launched, but it turns out people are playing with a lot more gusto than we would’ve anticipated,” he said
“At this point, I do want to clarify that Nintendo is introducing a brand new form of entertainment and a brand new form of interacting … it’s not like conventional video games, and … we need to let people be aware of how they should approach it. This will take a little time for some people.”
Bhopti added that over-the-top movements and letting go of the controller places unnecessary strain on the wrist strap, causing it to snap.
Oh. So it’s not Nintendo’s fault, it’s your fault. You’re not playing the right way. You’re playing too hard.
Am I the only one who thinks this is a tremendous cop out and would much rather lay the blame at the feet of whoever designed the testing for this ‘brand new’ product? Isn’t one of the most exciting things about a product like this the fact that people will use it in new and unexpected ways?
I would love to know more about these ‘various tests’ that Nintendo carried out and the context in which they took place.
You see, if they did all their testing in a lab, then there is no way that they would have seen this coming, because users, generally, behave themselves pretty well in a lab. Particularly if you’re videoing them.
Users in their own environments are different animals, so imagine if Nintendo did some contextual research… well, it just seems so obvious in retrospect, doesn’t it.
A Wii, a couple of boisterous guys on a Friday night, and a weak wrist strap.

It was never going to end well, was it?
Contextual research. It’s fun to do, and sometimes there’s a really good reason to get out of the lab.
Image credit: WiiHaveAProblem

Two clever companies noticed I was doing something that was not making them money recently and emailed me to let me know they’d noticed. And then they tried selling me more stuff. As though I must have just got bored or forgot what I was doing when I was supposed to be spending money. As though it couldn’t have been a problem with their product or their processes.
Neither of them ever asked me why I stopped buying. Although I was eager to tell them both.
The first example was Three which I discussed in an earlier post and just this morning Ocardo emailed me saying they’d noticed I’ve not been buying their organic boxes lately. You can tell from their email (above) that they assume that I’ve just forgotten about this great service they’re offering and that a reminder and maybe a special offer will trigger my buying behaviour again.
They’re totally wrong of course. I stopped buying their product deliberately because I think it’s a rip off. They send me boring fruit and vegetables, ones that I don’t really use, and they charge a whole lot of money for it. I don’t buy their product because I can get better organic boxes elsewhere.
If I was running Ocardo (or, at least, in charge of sending out this email), I’d definitely be finding a way not just to remind people about my product, but also to initiate a conversation, a dialogue. Don’t assume I’m just a dumb user who forgot or got distracted… ask me.
If you’re smart enough to look for customer intelligence (who’s stopped buying what), then be smart enough to respect a customer’s intelligence. You’ll end up with a much more more clever company… and maybe even an organic box that I’d want to buy from you again.