Archive for August, 2006

BarCamp, by request

So, we’re off to BarCamp London this weekend, myself and two colleagues, and we’re wondering what’s the best thing we can do to share what we know with you. We’ve got a bit of a presentation lined up, but we might do one or two more :)
Our repertoire includes such goodies as User Centred Design Practices, Research Methodologies, Information Architecture, Interaction Design, Usability Testing, Accessibility Issues, Design Documentation and Methodology, other topics in that vein and a little Interpretive Dance. Between the three of us, we’ve got quite a few war stories from all kinds of projects, platforms, devices, technologies, clients, industries, etc.

Any requests?

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innovation – give it ten years (girly geeks london)

Microsoft T-Shirt

So, I went to the Girl Geeks Dinner in London last evening. It was an interesting night. The first thing you need to know if you’re thinking of going, is that it’s not a dinner. It’s drinks and a talk. But it’s still good.

I went there knowing absolutely no one, and ended up meeting a few people (hooray to those girls who were brave enough to introduce themselves to people they’ve never met… this happened about three times throughout the night, I did it a few times but not as bravely as some!)

One thing I’m taking away from the evening is that I need to find a way to talk about what I do that sounds as exciting as I think it is. As you do when you don’t know anyone, you find yourself explaining what you do with your time at work. You’d know by now that I’m pretty enthusiastic about my work – but I know that when I talk about it, it doesn’t have that zing. That’s something to work on.

Someone who does much better at it is Abigail Sellen. She’s been involved in amazing HCI work for ages. At the moment, she’s working with Microsoft. Abigail gave a really interesting talk to the Geeky Girls. I loved her relaxed presentation style. Abigail has been doing this work and talking about it a lot. She has such an understated approach, but her CV is so incredibly sexy, I suppose it’s easy to be understated.

Abigail says – if you’re going to *really* innovate – really do something out of the square – then be prepared for a ten year wait to see it go to market- otherwise be prepared to engage in taking it to market (getting out of the research lab and going out for lunch with product managers, engaging with the economics and the politics of the organisation outside of the research lab). She was talking about projects they were working on ten years ago that we’re looking at today and thinking ‘how sexy’. Seen that two handed desktop interaction? That kind of thing. They were working on it ten years ago and now the market is almost ready to find a place for it.

If you want to take innovation to market quickly, then focus on tweaks. Find ways to make existing technology work better. And this is no small task. Abigail gave the example of the mobile phone and the way that SMS completely revolutionised what that device meant to people and how they used it. That’s a reasonably small innovation that came to market reasonably quickly (depending on what market you’re in) and made huge changes.

At Microsoft they’ve been looking at the home technology market. Their thinking is that up until now, home technology has been divided into two areas: time saving and time wasting. This is a pretty simple breakdown, they say, and there must be some more interesting opportunities for technology in this environment – like for using it to allow people to express themselves, to emote, and for supporting families.

Really interesting stuff – enough to turn some of us green with jealousy, I’m sure. Sometimes I really like the idea of working in a research lab. But then, they too have frustrations – such as the ten year wait, and the products that are designed but never get to market, and getting IP Patents for all your ideas can’t be that much fun either.

It was definitely worth the effort to make it to Geek Girls and I’d recommend it to other London gals. Get along and check it out!

Meanwhile – check out Sarah Blow’s great t-shirt (picture above). It’s a customised XXL Mans Microsoft .NET tshirt. Microsoft has never looked so cool. Mash-up of the year I reckon :)

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Check out a non-crunchy version of the photo here.

ethnography is everywhere

Man on Tube with Time Out

Customer research too expensive? Unless you’re working for an university with stringent ethical requirements to meet – you’re making your job too hard. Ethnography* is everywhere.

Last night, after Girly Geeks, I was on the tube on the way home and beside me sat a man performing a task that I *wish* I could have designed for user testing… except I would never have thought of it. Oh, and I don’t have budget.

I watched him a while. Then I asked him if I could take a photo of what he was doing, and explained why I was interested.

Unfortunately we got to Oxford Circus and I had to get off the tube, otherwise I would probably still be in conversation with this guy about why he sits on the tube at 10.30pm on Tuesday evening circling TV listings in TimeOut.

Once he started talking, he had a big story to tell and a rationale for why he was doing this. Of course, it was all premised on the idea that he was ‘killing time’, but then he got into detailed explanations about the way that his personal video recorder worked and how many programs he could record or watch at the same time, and how he treated programs that he knew he like, to those he was still testing out, to those that were ‘experimental’ (his words).

Research is brilliant at helping us work out what the design problems are and how we might try to solve them. But not all projects have the budget or resources for a formal user research phase. Don’t let that put you off.

Ask the people you work with. Ask the people you live with. Ask people you know to ask people they know. Try to get some of their time and ask them some questions. You’ll be amazed how many are willing to help out for free.

People care about design – even if they don’t know it. And they love to be involved and to make a difference. And they have lots of stories to tell and they love that you’re interested in hearing them, and that you think those stories are important.

And, of course, they are important. And they’re everywhere.

Ethnography is everywhere. If you’re looking for it.

Image: man marking Time Out TV schedule on the Central Line tube last night. Larger image here.

*note: I use the term ‘ethnography’ in that kind of loose way that lots of us in HCI use it. Apologies to *real* ethnographers :)

links for 30 August 2006

World Usability Day – Planning Day in Sydney

World Usability Day fun continues. Here’s some more information about World Usability Day activities via an email from Clarissa Mattingly:

World Usability Day promotes the value of usability, user-centred design, and everyone’s desire for things that work better. This year, it will take place on Tuesday 14 November.

Over the course of 36 hours, events will be held around the globe. Last year, Sydney was among 70 cities in 30 countries which played host to free, public events. For each event, usability professionals dedicated a few hours of their time to get out the word that usability counts. Events included panel discussions, workshops, clinics, outdoor “scavenger hunts” and more. And the topics went beyond traditional web usability to cover product design, mobile devices, ergonomics and more.

There’s only 75 days to go, so make sure you get along to the planning day coming up on 1 September 2006. The planning day is all about getting things off the ground. Deciding what event will be, who will participate, where it will be held, and how it will be publicised. It’s crucial to the success of our event that it’s run by people from across our industry.

The informal get-together will be held at Different’s wharf-side offices in Pyrmont (see map)and starts at 4pm, Drinks and some delicious barbeque food will be available, as a small incentive for your participation!

If you would like to attend, please RSVP via clarissa.mattingly@different.com.au no later than COB Thursday 31 August 2006

And don’t forget to register your interest at the World Usability Day website!

Go on then. Get involved!

links for 29 August 2006

there are three kinds of bloggers….

bullion

and three kinds of bloggers ‘gold’ – the network, the traffic and the ranking. Which of these you put most stock in depends on which blogging type you are. I reckon there are three kinds of bloggers. We all probably share traits of each of these types but see if you recognise yourself in one of these types:

1. Sharing Blogger – these bloggers share compulsively. They blog about subject matter that they’re passionately interested in and it helps them to further their understanding of these subjects. They then compulsively share their knowledge with anyone who gives them the barest hint of interest. The more interest or passion that their audience shows, the more they get into their blogging.

Before blogging, they were bombarding friends and co-workers with ideas, references and opinions by all other means (particularly email – these guys are notorious for bulk emails).

Can’t live without: Akismet, a well subscribed RSS reader, and a login to ACM.
Blogging Gold: The network – getting feedback (emails and comments) from others who are interested in/passionate about the same subject area(s) that they blog about.

2. Banking Blogger – this blogger will blog about anything that will generate traffic. It doesn’t matter if it’s Lindsay Lohan, the World Cup (football), some baseball team, or fashion – as long as it pulls the traffic and gets the Adsense revenue up, they’re happy. When they blog depends on when they’ll get the most traffic rather than when they have an idea. (They actually *know* when to blog for traffic).

Of course these bloggers have passions beyond the dollar… they more than likely have a blog about something they’re *really* interested in, but this is rarely the money spinner. These bloggers are fluent in the language of partnerships, affiliate programs, and networks. They design their blogs around the advertising and they know where you put an ad to maximise revenue.
Can’t live without: ProBlogger and Adsense.
Blogging Gold: The traffic – the more traffic, the more clicks, the more cash.

3. Hollywood Blogger – These guys (and they mostly are men) are blogging for fame and glory – the blog is their soapbox. They stalk the ‘a-list’ in every manner imaginable. You’ll see their comments scattered far and wide. They are constantly writing about the A-List, or what the A-List are writing about – either with stomach turning adoration or, often as a last resort having been ignored one too many times, controversially attacking the A-Lister – all in the hope of a link or too.

You’ll see these guys at conferences and unconferences everywhere. They’ve worked out how to game TechMeme, and they argue with Technorati about how their rankings are calculated. These are the bloggers most likely to opine about the A-Lists habit of linking to each other or not at all. Or about how they’re not getting the audience that they deserve. Or that they’re going to quit blogging.

They’re the reason that I even started thinking about this post.

Can’t live without: Technorati Top 100, TechMeme
Blogging Gold: The Ranking – which is achieved by gaining links.

So, why was I thinking about this post? Because in the last week or so there’s been more carry on about traffic and who deserved traffic. There’s a general assumption that we’re doing this blogging business for the numbers… but I think there are a lot of us out there who are much more interested in the conversation…. but perhaps that’s just me?

What do you think? Is it all about the numbers? The links and the traffic? Or is there something more about a blog, it’s ecosystem, it’s place in a network, that can make it valuable without getting the big numbers?

Image Credit: Econbrowser 

when a brand goes beyond just becoming a verb…

overheard this afternoon on a bus in Brighton…

Mum’s coming over tomorrow with the Dyson and we’re going to Hoover the whole place…

I know mum owns a Dyson… but if you were Hoover’s brand managers a decade or so ago you’d have to be proud, wouldn’t you? Vaccuum cleaning is a thing of the past it seems.

links for 26 August 2006

about page updated

just in case you’re interested, I’ve finally gotten around to updating my About page with some info about what I’m doing now.